Head QA/QC - Sr. Manager / AGM / DGM
Confidential Client
Job Description
Job Description-
Establish and maintain the Quality Management System (QMS) to ensure compliance with customer specifications, IEC/IS standards, statutory requirements, and company quality procedures.
Lead incoming, in-process, and final inspection activities, including Factory Acceptance Tests (FAT), ensuring only conforming products are released for dispatch.
Manage customer inspections, third-party inspections, supplier quality issues, and warranty complaints, ensuring timely closure of observations and corrective actions.
Review quality performance through NCRs, rejection trends, rework, customer complaints, first-pass yield, and supplier quality metrics, and implement corrective actions.
Coordinate with Design, Production, Procurement, Projects, and Service departments to resolve quality issues and improve product reliability and manufacturability.
Ensure calibration, inspection records, quality documentation, traceability, and audit readiness are maintained in accordance with company and customer requirements.
Lead and develop the QA/QC team while driving digital quality systems, MIS reporting, and continuous improvement initiatives.
Qualification-
- Diploma / B.E. (Electrical)
- Preferred Additional Qualification- M.Tech / MBA in related field
Mandatory Requirements
- Minimum 15–20 years of experience in QA/QC for LV & MV Switchboards or Electrical Equipment manufacturing, including at least 5 years in a leadership role.
- Proven experience in handling customer inspections, third-party inspections, FATs, supplier quality management, and quality compliance for industrial projects.
- Demonstrated success in reducing manufacturing defects, customer complaints, warranty failures, and supplier quality issues through structured quality initiatives.
- Experience in establishing and maintaining ISO-based Quality Management Systems and leading internal, external, and certification audits.
Soft Skills-
Strong leadership and team development skills.
Effective communication and stakeholder management across customers, suppliers, and internal functions.
Strong analytical thinking with structured problem-solving and decision-making abilities.
Ability to prioritize critical quality issues and drive timely resolution across functions.
High integrity, ownership, attention to detail, and commitment to quality.
Technical skills-
Thorough knowledge of LV & MV Switchboards, electrical components, engineering drawings, BOMs, inspection methods, and applicable IEC/IS standards.
Expertise in Quality Management Systems (ISO 9001), incoming, in-process, and final inspection, FAT, supplier quality, CAPA, NCR, and quality documentation.
Proficiency in quality tools including FMEA, SPC, MSA, 7 QC Tools, 8D, Lean Manufacturing, Kaizen, and Six Sigma.
Hands-on experience with ERP systems, quality MIS, calibration management, audit management, and digital quality documentation.
Competent in leveraging AI-enabled solutions to automate quality reporting, improve inspection efficiency, strengthen traceability, and support data-driven quality decisions through MIS and analytics.
Strong understanding of manufacturing processes related to sheet metal fabrication, busbar assembly, powder coating, switchboard assembly, wiring, testing, and final inspection.